Shipping policy
Last Updated: September 17, 2026
Thank you for choosing Glass Mermaids! We are dedicated to providing a seamless, transparent, and reliable shipping experience. Please review our shipping guidelines below to understand how we process, ship, and deliver your orders. By placing an order on our website, you agree to this Shipping Policy.
1. Shipping Overview
We take great care to ensure your order arrives safely and promptly. This policy details our shipping methods, timeframes, costs, and procedures to help you shop with confidence.
2. Shipping Area
2.1 Domestic Shipping Only
We currently ship exclusively to addresses within the contiguous United States (the 48 adjoining states).
We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
We are unable to deliver to P.O. Boxes, APO, FPO, or DPO addresses.
2.2 Eligible Addresses
We deliver to both residential and commercial addresses within the contiguous U.S.
3. Shipping Cost
3.1 Free Standard Shipping
All orders shipped within the contiguous United States qualify for FREE standard shipping.
No additional charges, handling fees, or surcharges apply.
Free shipping is automatically applied at checkout.
The standard shipping option is the only method available at this time.
4. Order Processing Time
4.1 Processing Window
Orders are processed within 1 to 3 business days after payment confirmation.
Business days are Monday through Friday, excluding U.S. federal holidays.
The daily cutoff time for same-day processing is 3:00 PM Central Time.
Orders placed after 3:00 PM CT, on weekends, or on holidays will begin processing on the next business day.
4.2 Processing vs. Shipping
Processing includes order verification, quality inspection, and packaging. Shipping time begins after your order is handed to the carrier.
5. Estimated Delivery Time
5.1 Total Delivery Timeline
Once your order ships, estimated delivery is 4 to 7 business days.
Total Estimated Delivery: 5 to 10 business days from the date of order.
5.2 Important Notes
Delivery times are estimates and not guaranteed.
Delays may occur due to carrier issues, weather, high volume, or address verification.
Business days exclude weekends and federal holidays.
Remote areas may experience slightly longer delivery times.
6. Shipping Carriers
We use trusted national carriers, which may include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
The carrier is selected based on your location and package specifications. You will receive tracking information once your order ships.
7. Order Tracking
7.1 How to Track
Once shipped, you’ll receive a confirmation email with a tracking number. Track your order via:
The link in your shipping confirmation email.
The carrier’s website using your tracking number.
7.2 Tracking Notes
Allow 24-48 hours for tracking information to update.
If you haven’t received tracking info within 3 business days of placing your order, please contact us.
8. Shipping Delays
While we strive for on-time delivery, delays may occur due to circumstances beyond our control, including:
High order volumes during holidays or sales.
Severe weather or natural disasters.
Carrier operational disruptions.
Incorrect or incomplete shipping addresses.
We are not liable for carrier delays but will assist you in tracking your package.
9. Address Accuracy
Please double-check your shipping address before placing an order.
We are not responsible for orders delayed or returned due to incorrect or incomplete addresses provided by the customer.
Packages returned due to address errors may be reshipped at additional cost to the customer.
10. Lost or Damaged Packages
10.1 Lost in Transit
If tracking hasn’t updated for several days past the estimated delivery date, please contact us. We will file an investigation with the carrier.
10.2 Damaged on Arrival
If your package arrives damaged:
Contact us immediately.
Provide clear photos of the damaged item(s) and all packaging.
Retain all original packaging and damaged items.
We will work with you and the carrier to resolve the issue, which may include a replacement or refund.
11. Order Changes & Cancellations
Before Shipping: Contact us as soon as possible to modify or cancel your order. Orders may be cancelled within 24 hours of placement at no cost.
After Shipping: Once an order has been shipped, it cannot be cancelled or changed. You may initiate a return after delivery per our Return & Refund Policy.
12. Contact Us
For any shipping questions or special requests, please contact our team.
Phone: (281) 326-3000
Email: info@glassmermaids.net
Mailing Address: 2098 Marina Bay Dr, Kemah, TX 77565, United States
Business Hours: Tuesday – Friday: 10:00 AM – 6:00 PM · Saturday: 10:00 AM – 4:00 PM · Closed Sunday & Monday