Privacy policy
Last Updated: September 17, 2026
Glass Mermaids (“we,” “our,” or “the Company”) owns and operates this website. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our site, make a purchase, or engage with our services. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
To provide and improve our services, we collect the following types of personal information:
Contact Information: Full name, email address, phone number, shipping and billing address, collected through account registration, orders, and customer service interactions.
Payment Information: Credit/debit card details and billing information, collected during the checkout process.
Account Credentials: Username and password, created during account registration.
Transaction History: Records of items purchased, orders placed, returns, and exchanges, resulting from your transactions.
Device & Technical Information: IP address, browser type, operating system, and device identifiers, collected automatically through your interaction with our site.
Usage & Behavioral Data: Pages visited, time spent on the site, click patterns, and traffic sources, collected automatically for analytical purposes.
2. How We Use Your Information
We use your personal information for the following specific purposes:
To Fulfill Orders: Process payments, confirm orders, manage shipping and delivery, and provide tracking information.
To Communicate With You: Send order confirmations, shipping notifications, and respond to your customer service inquiries.
To Provide Customer Support: Assist with questions, returns, exchanges, and product-related issues.
For Marketing (With Your Consent): Send promotional offers and newsletters only if you have explicitly opted in to receive them.
To Improve Our Website: Analyze site usage and trends to enhance user experience, product offerings, and website functionality.
For Security & Fraud Prevention: Detect and prevent fraudulent transactions, unauthorized access, and other security threats.
To Comply With Legal Obligations: Meet requirements for tax, accounting, and regulatory compliance.
For Analytics: Monitor and analyze website traffic and performance to optimize our services.
3. Data Security Measures
We are committed to protecting your personal data. Our website employs SSL (Secure Sockets Layer) encryption to secure all data transmitted between your browser and our servers, indicated by the padlock icon in your address bar.
Our security infrastructure includes:
TLS/SSL encryption for data transmission.
Use of PCI-compliant payment processors to handle all transactions securely.
Strict internal access controls limiting data access to authorized personnel.
Regular security assessments and monitoring to identify and mitigate vulnerabilities.
4. Use of Cookies & Similar Technologies
We use cookies to improve your browsing experience and personalize our services.
Types of Cookies: We use essential cookies for site functionality (e.g., shopping cart, session management), and optional cookies for analytics (e.g., Google Analytics) and marketing (e.g., Google Ads, Facebook Pixel).
Managing Cookies: You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality. For opt-out links related to advertising cookies, please visit the relevant platform’s settings page.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Account information is retained for 3 years after account closure or last activity.
Order and transaction records are kept for 5 years for legal and compliance purposes.
Payment data is retained for 1 year post-transaction.
Marketing preferences are retained until consent is withdrawn. Upon expiry, data is securely deleted or anonymized.
6. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Delete your personal data (“Right to be Forgotten”).
Opt-Out of marketing communications at any time.
Restrict or Object to certain processing of your data.
Port your data in a structured format.
For California Residents (CCPA): You have additional rights to know what personal information is collected, request its deletion, opt-out of its sale or sharing for cross-context behavioral advertising, and not be discriminated against for exercising your rights. We do not sell personal information for monetary consideration.
Exercising Your Rights: To submit a request, please contact us via the methods listed below. We will respond to verifiable requests within 45 days as required by law.
7. Data Breach Notification
In the event of a security breach that compromises your personal information, we will notify affected individuals and relevant authorities as required by applicable law, typically within 72 hours of discovery. Our notification will detail the nature of the breach, the data involved, and steps we are taking in response.
8. Protection of Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected such data without parental consent, we will delete it promptly.
9. Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Updates to This Policy
We may update this policy periodically. The revised version will be posted on this page with an updated “Last Updated” date. We will notify you of significant changes via email or a website notice. Your continued use of our site after such changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our team:
Phone: (281) 326-3000
Email: info@glassmermaids.net
Mailing Address: 2098 Marina Bay Dr, Kemah, TX 77565, United States
Business Hours: Tuesday – Friday: 10:00 AM – 6:00 PM · Saturday: 10:00 AM – 4:00 PM · Closed Sunday & Monday